Refund policy

Lets start of by saying, we are a small business but understanding in most circumstances! 

As mentioned above, all our products are made by hand and we are committed to ensuring quality in each product. Sometimes errors can happen due to human involvement and so quality checks are undertaken on all items before dispatch. 

We do not offer refund or exchanges on personalised / customised or bespoke products under any circumstances as these are made specifically for you and we will have put extra effort into meeting your requirements (and paid extra!). 

Due to hygiene reasons, we do not offer refunds or exchanges on jewellery items (you can understand why!)

We are unable to offer refunds or exchanges on made to measure apparel and request that correct sizing / measurements are provided at the time of placing your order. Again reasons being that the made to measure apparel will have been made specifically for you, to fit your body size! Yep, only yours. 

If your item is damaged / faulty, didn't match or the style isn't quite for you, we are happy to offer you a refund or exchange on the basis that the any issue is raised with us by email within 7 days of you receiving it. Once notified, you will need to return the item to us within 7 days. 

Beyond this period we are unable to offer refunds but to our discretion may be able to offer an exchange.

Refunds / exchanges will only be allowed on the condition that the product is returned in the original condition with tags attached, unworn, without odour / perfume, without marks or damage in any way. We reserve the right to refuse a return if the item does not meet the above conditions. 

Should you wish to return / exchange your order, you will need to cover the cost of the return. We recommend that you use a tracked postal method so that the items reach us safely and we can swiftly process the same.

In a rare instance where return parcels are lost or stolen, we will not be able to take responsibility. 

Please note that the above conditions apply where items are purchased via other means such as email, Instagram or in person. 

Please note that sale items cannot be refunded or exchanged due to the nature of the purchase. 

We reiterate that customised, personalised, made to measure apparel and jewellery cannot be refunded or exchanged.